1. Harry Janssen says:

    Dana, don’t be surprised. Especially air line companies from small countries are balancing on the abyss. So, no money to keep their systems in well functioning up-to-date way. I booked in January this year an online air-ticket at the website from FlyLAL (Lithuanian Airlines) to Amsterdam. Payed by credit card and got the e-ticket. So far, all well. But after a week this airline company became bankrupt. No flights anymore carried out by them. So, in first instance, I was afraid that I lost my money. But with the help from my ING bank, they were able to refund my payed money.
    Hope you will get the ticket and don’t be confronted with a bankruptcy from JAT later on. But really it can happen.

  2. Bogdan says:

    Similar experience with me, regarding the quality of their services. Maybe as proud Serbian I could say that JAT is an excellent company, but neither they are excellent or cheap (on the contrary).

  3. Danica says:

    Harry, at least they can remove „online reservation and payment“ option from their web site.

    Bogdan, it’s the only one we have in the country -but to be real as you said, none of above they are…

  4. David Dowse says:

    I wrote this last year, but sadly, I don’t think much has changed. Is JAT still running the ‘free’ flight promotion? Who cares?

    Free lunch, anyone?

    Buy five, get one free! As a frequent flyer programme, its simplicity is rather appealing. So, having spent too much of the past year on JAT flights to London, Ljubljana, Sarajevo, Istanbul and Larnaca, it seemed high time to go for a freebie.

    Sometime in early April, I duly handed over five return flight stubs at the downtown JAT office. The helpful lady checked them, gave me a receipt, and explained that she would have to send the tickets away to head office to be checked. I toyed with the idea of pointing out that she had just checked them, but decided against it. “It should take about a week,” she told me. “We will call you when we receive confirmation.”
    As she had been so helpful, I asked for her name, anticipating that I would almost certainly need to call her.

    I called after two weeks. The lady whose name I had taken was not available, and no-one else had a clue what I was talking about. “She will be here tomorrow, after two.”
    At three the following day, I called into the JAT office. “No, she is not here today.” Another woman looked in a very large register book, and finally found my name. She called head office. They told her to call back. I waited. Eventually, they promised my confirmation would be available in a week. The lady promised to call me, but I had been here before.

    A week later, having given up trying to get through by telephone, I once again made the trip to the JAT office. I knew the way by now. They looked in the register. They called head office. Head office told them that they would not be processing any applications until after May10th, due to “computer problems.”

    May 20th. Summer was on its way. So was I, to the JAT office. They looked.They called HQ. I left, ticketless. “We will call you.” Of course you will.

    Exasperated, I reluctantly called on a Serbian colleague to help me. After around 10 calls to JAT HQ, she finally told me, “Yes! They are faxing the authority to the downtown office. You can call there later today.”

    Happily anticipating a free trip home to catch up with friends and family, I arrived at Kralja Milana full of the joys of Spring. The office was deserted. Large signs on the door announced, in Serbian only, that they had moved.

    I tracked down the new office. Six desks, two of them manned. Very long, static queues. I left, defeated again.

    Late June, early Saturday morning, more than three months after my first application. Oh joy! No queue. A helpful assistant, and there, before my eyes, a faxed confirmation form. I noted the date it was signed – May 29th. They filed it somewhere.

    Hvala! Thank you! I would like to make a reservation to London, please. “We can make a reservation, but you cannot confirm it until the last day, as it is a free ticket. Oh, and you must pay Euros 100 taxes.” “Can I confirm online or by phone?” No, of course not. You must come back.

    The night before my trip, I returned to JAT. “Where is your authority form?” “You have it! I saw it here three days ago..!” Register book, calls to HQ, nothing. “We do not have your authority form, so we cannot your flight….”

    When it comes to JAT, it seems, the really is no such thing as a free lunch.

  5. Danica says:

    David, I am so sorry to hear they’ve been wasting your time, energy and money…these things really makes me revolted.

    On the other side: I’m trying to use them as much as I can. E.g. luggage limit of 20kg I always for for over 30…and they must not say a word, otherwise…you know, they know they have flaws, they have to make up in some way.
    Alitalia charged me this spring 200 euros for few kilos overwegiht. That was really really brutal.

  6. David Dowse says:

    Despite everything (and those challenging sandwiches) I still use JAT over BA as a matter of principle 🙂
    I just feel that Serbian people (and ex-pats like me)deserve better – but like customer service in many other areas (banks, for instance) nothing is going to improve if people don’t make a noise. it’s a mindset thing…

    BTW, having spent more than a couple of nights stranded at Milano airport courtesy of Alitalia, I know this is by no means just about JAT

  7. Milos says:

    I admire your principle David, On the other hand I like to show JAT how great they are by completely boycotting them, I’m not giving them any money except the money that the government takes from my taxes to support the monopolistic failure of an airline.

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