The latest in Social Inclusion: Digital Literacy KPIs for Sustainable Development

Another new publication this Spring just came out: the Social inclusion academic open access journal with the special issue “Digital Inclusion Across the Globe: What Is Being Done to Tackle Digital Inequities?”. My colleagues and I wrote an article on digital literacy and the importance of key performance indicators (KPIs) for digital literacy programs and sustainable development. Drawing from digital literacy initiatives for low-income and low-literacy populations in India, Kenya, Senegal, Mali, Burkina Faso, and Tanzania, we showed that audio and icon-based interfaces, and the Internet lite standard could help low-literacy populations overcome limitations and acquire digital skills to foster digital inclusion.

You can read and download the full text free here, and the digital inclusion issue here.

 The concept of digital literacy has been defined in numerous ways over the last two decades to incorporate rapid technological changes, its versatility, and to bridge the global digital divide. Most approaches have been technology-centric with an inherent assumption of cultural and political neutrality of new media technologies. There are multiple hurdles in every stage of digital literacy implementation. The lack of solutions such as local language digital interfaces, locally relevant content, digital literacy training, the use of icons and audio excludes a large fraction of illiterate people. In this article, we analyse case studies targeted at under-connected people in sub-Saharan Africa and India that use digital literacy programmes to build knowledge and health literacy, solve societal problems and foster development. In India, we focus on notable initiatives undertaken in the domain of digital literacy for rural populations. In Sub-Saharan Africa, we draw from an original project in Kenya aiming at developing digital literacy for youth from low-income backgrounds. We further focus on Senegal, Mali, Burkina Faso and Tanzania, where field studies have been conducted on the use of digital technologies by low-literacy people and on how audio and icon-based interfaces and Internet lite standard could help them overcome their limitations. The main objective of this article is to identify key performance indicators (KPIs) in the context of digital literacy skills as one of the pillars for digital inclusion. We will learn how digital literacy programmes can be used to build digital literacy and how KPIs for sustainable development can be established. In the final discussion, we offer lessons learned from the case studies and further recommendation for stakeholders and decision-makers in the field of digital health literacy.


Keywords  digital inclusion; digital inequalities; digital health; digital literacy; health literacy; Internet lite; key performance indicators; sustainable development goals
Published  14 May 2020


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